At WOH SANG LOGAM SDN BHD (WSL Hardware Solutions), we aim to process and deliver your orders safely and efficiently throughout Malaysia.

Order Processing :
- Orders are normally processed after payment has been successfully confirmed.

- Orders may take 1–3 business days (West Malaysia) & 3-5 business days (East Malaysia) to be prepared for shipment, depending on product availability, order quantity and order complexity.
 
- For large, bulky or project orders, additional processing time may be required.
 
 Delivery Coverage :  
- We currently provide delivery services within Malaysia only.
 - Delivery availability and charges may vary depending on :

• Delivery location

• Parcel size and weight

• Product type

• Quantity ordered

• Courier availability

 
Free Shipping : 
- We may offer free shipping for orders of RM180 and above (West Malaysia) & RM 288 and above (East Malaysia), subject to the applicable shipping conditions shown on our website or during checkout.

- Free shipping may not apply to certain bulky, oversized or special-delivery products.

Shipping Charges :
 - If an order does not qualify for free shipping, the applicable delivery charge will be displayed during checkout where available.
 - For bulky items, large quantities or project orders, additional delivery charges may apply.
 - Customers may contact us for a delivery quotation before placing a large order.
 
Delivery Time : 
- Estimated delivery times depend on the courier, destination and product availability.

- Delivery dates are estimates and are not guaranteed.
 - Delivery may be delayed due to :

• Courier operational issues

• Public holidays

• Severe weather

• Peak shopping periods

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

 
Incorrect Delivery Information : 
- Customers are responsible for providing accurate delivery information.
- If an order cannot be delivered because of an incorrect or incomplete address, additional delivery charges may apply.

Damaged Parcels : 
- Please inspect your parcel when it arrives.
- Please contact us as soon as possible so that we can assist with the matter.
- If the parcel appears seriously damaged, customers should take clear photographs or videos of :

• The parcel

• Shipping label

• Outer packaging

• Damaged product

• Internal packaging

 
Bulky & Project Orders : 
 - For construction materials, machinery, heavy products or large quantities, delivery arrangements may differ from standard parcel delivery.
 - Please fill up form for a Project / Bulk Order quotation before placing the order if you require special delivery arrangements.