We want our customers to receive their products in good condition and as described.

 

Damaged or Incorrect Items : 

- If you receive an item that is:

• Damaged during delivery

• Incorrectly supplied

• Missing essential parts

• Significantly different from the product ordered

- Please provide photographs or videos showing the issue and, where applicable, the packaging and shipping label.

 
Please contact us as soon as possible.

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Returns : 

- Returns may be accepted where the item is eligible for return and the return has been approved by us.

- Certain products may not be eligible for return because of their nature, condition or applicable manufacturer requirements.

- Returned products should generally be:

• Unused

• In their original condition

• Complete with original packaging where applicable

• Accompanied by the relevant order information

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Change of Mind : 

- Change-of-mind returns are not automatically guaranteed.

- If you ordered the wrong product, size, colour, specification or quantity, please contact us before returning the item.

- Any approved change-of-mind return may be subject to applicable return shipping costs and other reasonable conditions (By customer own self).

 

Refunds : 

- Where a refund is approved, the refund amount will depend on the circumstances of the case and the applicable payment/refund process.

- Refunds may be issued through the original payment method or transfer back by company account (within 3 days).

 

Replacement : 

- Where appropriate and available, we may offer a replacement instead of a refund.

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Products Damaged After Delivery : 

We are not responsible for damage caused by:

• Incorrect installation

• Improper use

• Misuse

• Negligence

• Modification or alteration

• Failure to follow manufacturer instructions

• Normal wear and tear

 

Special / Custom Orders : 

- Special-order, customised or specially sourced products may be subject to different return conditions.

- Please confirm the product specifications before placing such orders.

 

Consumer Rights : 

Nothing in this policy is intended to exclude or limit any rights that cannot legally be excluded under applicable Malaysian law. Malaysia's Consumer Protection Act 1999 provides statutory remedies in circumstances where goods do not comply with applicable guarantees, including rejection and refund/replacement rights.